What if you launched a clinical trial and no one enrolled? What if the future of your company depended on its success?
Solution
To overcome this challenge, Amgen deployed a collaborative group
of internal and external teams to help. The result was an integrated marketing communications program that dramatically increased the
number of eligible patients matched to clinics.
We focused our efforts on three areas: to educate physicians and their staff about the trial criteria, to make the screening process easier and to increase the pool of eligible patients.
Countertop signs and information brochures were created to raise awareness of the 147 Study in the physician office setting and to encourage patients and caregivers to proactively request information.
A web site was developed and linked to a private-label online matching service. Patients were pre-screened and matched to participating clinics in their area. Banners, text ads, and keywords were deployed to further raise awareness and drive traffic.
To help the study coordinators better understand the complex inclusion/exclusion criteria, custom tools were developed: a screening brochure with graphical explanations and case studies, a quick-reference pocket card, chart flags to quickly identify potentially eligible patients’ charts, and a mini-protocol with key reminders.
To help clinic staff keep track of all procedures critical to the study, three schedules of assessment charts were developed, one for each year of the study.
A series of communication tools were developed to help the clinics keep retain enrolled patients: an appointment card, a reminder postcard to be sent as a reminder of upcoming appointments, a magnet that holds the clinics’ business card, and a greeting card for the clinic nurses to stay in touch with patients. All materials were shipped to the clinics in an easy-to-use carrier that kept the contents organized.
Designed in collaboration with Hornall Anderson and CDM.